Voters 5
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External Links on review request page
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Sandy Zuniga |
Add external link on the page that it goes to after hitting the smiley or frowny face?
Activity Newest / Oldest
Alex Contes
Status changed to: Live
Alex Contes
Done. You now have the option to specify external links when a customer performs a negative or positive action. The default would be our internal frowny/smiley face process.
Alex Contes
Status changed to: In progress
Joe Troyer
Hey Sandy, can you give me an example use case here?
How it works now:
We use the thumbs up or down as a gate. To collect negative feedback if that option is turned on. If not it goes directly to the page to request a review from whichever platforms you choose.
Can you help me understand what you'd like to see instead or in addition?
Joe Troyer
Another Option I See:
If smiley face chosen then send directly to URL:
If frown face is chosen then send directly to URL:
Sandy Zuniga
If it's a smiley face, and takes you to the Google, FB, Yelp (which I thought it was against Yelp TOS to give a link to get a review for some idiotic reason yelp has?), I'd like to put another option in there. For example, I bought SocialJuice on app sumo so it will allow them to create a video testimonial. So maybe an image and hyperlink or something we can tell them what it is and a link?
Also, as in another thread, someone mentioned industry specific sites that client's need reviews on. Example: Zillow for realtors and others for other industries. If we need to manually add those links, that could be helpful. So just some flexibility to add and maybe remove options here if needed but keep the Google & FB automatically that it pulls in as that's great.
Sandy Zuniga
Possibly but more work. It it imperative that the client receives an email with the info the customer put in the existing form for a frown face. As you know, if the client gets that and we asked what the problem was and how they would like it resolved, our client would have valuable intel to call and try to mitigate the negative feelings BEFORE the customer decides on their own to post publicly online. So just adding notification emails for now is good enough for me on this part for the time being. :)